Experience

10-years direct sales & consulting experience within BPO & Shared Services.

Accomplishing direct new logo sales and partner relationships that demanded the aptitude to streamline and improve business productivity and efficiency A Subject matter expert in Purchase to Pay, document management & workflow outsourced processes BPO customer focused call centres delivering B2B, B2C sales & technical support.

Personal Attributes

High standards and a strong personal drive to succeed together with a proven ability to identify prospective client’s requirements for operational effectiveness.

These qualities are demonstrated with a genuine track record of direct sales to blue chip accounts at C level and selection by the board to support 23 HSBC sales managers as sales SME. Fully conversant with sales business processes and principles. Good strategic appreciation and market vision. Ability to engage long term client relationships. Results driven with organisation and management experience. Financially astute, commercially ethical and socially aware.

Career History

HCL Technologies – Global BPO Services $5.2 Billion annual revenues

Director of Business Development BFSI Europe

March 2008 - to date

HCL is a 31 year old enterprise, with US $ 4.1 Billion revenue, 47,100 professionals operating out of 17 countries. HCL BPO is one of the early players in Business Process Outsourcing in the world. Having over 11,800 professionals operating out of India and Northern Ireland, HCL BPO runs eleven centres in India, two centres in UK and one canter in Malaysia, supporting Eight European languages and 8 APAC languages all process can accommodate Multi-lingual

Sutherland Global Services – Global BPO provider $300 Million annual revenues

Director of Business Development BFSI

June 2007 – February 2008

Responsibilities include: Sales & development of innovative BPO solutions within the BFSI sector Management of direct sales revenues against business plan. Contract setup and negotiation with new logo clients Worlds 3rd Largest Insurance Company, Decision at Global CIO level, Intelligent & ticketing help desk for UK, US, France & Germany locations. Worlds 2nd Largest Courier Company: Finance centre, HMRC billing & collection for UK B2C & B2B, RPU receipt processing cash management allocation.

Bottomline Technologies - Global provider of Outsourced Purchase to Pay solutions. (2005 Acquisition of HMSL Group Ltd)

Sales subject matter expert P2P & Banking Program Manager.

January 2006 – June 2006

Sales development automated accounts payable & receivable transaction solutions Effective set up and management of the domestic bank relationships / partnerships with Bottomline. Delivery of agreed direct and HSBC partner sales revenues against business plan. Contract negotiation & solution delivery Management & training of 23 (HSBC partner bank) sales Managers, Development of HSBC partner sales pipeline

HMSL Group Ltd. Outsourced Document and Business Process Management (Acquired by Bottomline Technologies)

December 2002 - April 2005

Sales Manager. Front line B2B sales Set up and management of two UK sales offices. Recruiting and training of field sales and telemarketing teams. Delivery of agreed European revenues against business plan.

November 200 – December 2002

Sales Representative, Document management solutions for European shared services centers

Qualifications

June 1990 - September 1996
Educationsponsored By British Gas Plc scientific services division

HND Electronic & process engineering HND Electronic process engineering

C & G 224 Electro mechanical C & G 224 Electro mechanical engineering

C & G 222 Process control engineering C & G 222 Process control engineering

Professional Bodies
IQPC Network

Accounts Payable Summit

IOD Training program

Speaker/ Presenter IQPC

Presenter at Marcus Evans events

Location

Hertfordshire
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